FAQ's

Do you accept credit cards?
We accept VISA, MasterCard, Discover and American Express.

Will you ship my order COD?
Maybe. Depending on what it is and where it ships from. Please call and discuss your options. Otherwise, credit cards work the best.

Will you ship my order "Next Day Air?"
Yes depending on the product. TWP cannot be shipped next day air but all other products can. If you have a large order, (over 200 pounds) call us for a freight quote. We cannot ship TWP products via 1, 2, or 3 day air due to its DOT hazard class.

Will you ship my order with the carrier of my choice?
Maybe. If you have an account with the other carrier and they will pick up your order at our facility. Like you, we don’t like to stand in line at the post office or drive across town if we don’t have to.

Can I return what I bought?
Most of our products may be returned if unopened within 30 days of purchase. There is a twenty percent restock charge for returned items and you must call first and request a Return Authorization Number.

When will my order ship?
Usually, orders placed by noon are shipped the same day or the following business day. Orders shipped by air are shipped the same day when possible. Occasionally an order is held up for a day or two while we wait for inventory to be made. If we anticipate an extended delay, we’ll let you know.

What is the shelf life of your Rotfix and SculpWood?
Our epoxies have essentially unlimited shelf lives so long as they are unmixed and stored in sealed containers. The resin may crystallize or the hardener may darken but this will not affect its performance. If the material is more than a year old do a test to satisfy yourself that it cures properly.

Can I color SculpWood?
Yes. The preferred method is with System Three paste pigments. You can add these up to 10% by weight of the Part A resin. You can also use universal paint colorants from the paint or hardware store, but only up to 2% by weight of the resin. Mix the colorant into the “A” side, and then mix that into the “B” side. It can also be painted after it has cured although you want to use a 100% acrylic primer like our SuperPrime.

My epoxy resin is taking too long to cure. How can I speed it up?
The only way to speed the cure of our epoxy resin products, once they've been applied, is to heat the room or the area that your project is in. Every 18°F increase in temperature cuts the time it takes for the resin to cure in half.

What can I use as a material that epoxy won't stick to?
Epoxies will not stick to mold-release compounds recommended for use with epoxy, and polyethylene sheeting, like disposable paint tarps and sandwich bags. Epoxy does not stick to the shiny side of packaging tape or paraffin wax. Also newsprint can be used but would need to be sanded off afterwards.

I made a small batch and after a week it has not cured. What happened?
It is difficult to measure a batch of resin and hardener less than three fluid ounces by volume. If you need to make a small batch, measure it by weight. If the small batch has not cured, it was not mixed proportionately.

I made a large batch and found a few areas that are still sticky after most of the surface is cured hard. What happened?
The material was probably not thoroughly mixed and unmixed material was scraped from the container onto the surface. When mixing always be sure to mix from the bottom to the top and scrape the sides of the container and the stick. Experienced users dump and scrape the mixed material from the first container into a second and then mix again. This totally avoids the problem described above.

I made a large batch and found a few areas that are still sticky after most of the surface is cured hard. Can I fix it?
Yes. First, scrape off what you can. Then pour or wipe a suitable solvent on the surface. Wear a respirator or provide proper ventilation when working with solvents. Wipe or scrub the resin surface. This will remove residual uncured resin but won't harm any cured resin. Sand the underlying cured resin and apply a fresh coat properly measured and thoroughly mixed. Note: Over bare wood the fresh coat of resin will need to be worked into the wood with a stiff-bristle brush to mix any residual uncured material into the fresh material. This will ensure that the fresh coat will adhere properly to the wood.

I have material that hasn’t cured after four days in a warm room. Can I apply fresh resin over the top and have the whole thing cure hard?
No. If the older material has stopped curing, applying more epoxy won't start it up again. The uncured resin must be removed and new material applied to that surface. It was mixed improperly to begin with.

Can I use the hardener from one of your epoxy systems with the resin from another?
No. Epoxy resin systems are two-part products where each part is designed to go with the other. However, if you want to make the SculpWood thinner and easier to trowel, you can add a few drops of mixed RotFix until you get the consistancey you want. Sometimes, I will use the SculpWood as is to do 99% of the fill, then thin it down a bit for the final layer.

Can I apply mixed epoxy to a piece of wood and then bend it without cracking the epoxy?
Yes, while the cured epoxy may be stiffer than an equal thickness of wood, the epoxy coating is much thinner and can be bent further than the wood it coats without cracking.

TWP^® 100 Series: YES, but it must be allowed to cure for a minimum of 30 days. TWP^® contains a water repellent so an oil based caulking, or oil based primer or paint must be used. IF an oil based primer is used first, a water based paint can be used as a top coat.

TWP^® 500 Series: We do not recommend painting over this series, as the oil in the 500 Series may interfere with the adhesion and drying of the top coat.

NO, do not tint the ready mixed colors of TWP^®. Variations of color may be achieved by intermixing the colors (except the grays, which can only be intermixed with each other or the clear). TWP^® 100 or 500 may be used to lighten any of the standard colors (101, 102, 103, 105, 106, 115, 116, 120, 501, 502, 503, 511, 515, or 516). Do not dilute more than 50% with the 100 or 500, as the clears do not contain UV absorbers, so they lessen color stability, 25% is preferable.

3. Will TWP^® stain the caulking/chinking?

YES. If you want the chinking to remain its original color, apply TWP^®, then chink. Be sure to test the chinking and TWP^® for compatibility. If using TWP^® 500C Series, you must chink first.

NO, TWP^® is a penetrating wood protectant, not a varnish. TWP^® does not form a film, therefore it cannot protect wood from scratches.

After cleaning/power washing, if water beads up on your wood, there is still enough of the old wood treatment remaining to adversely affect penetration of TWP^®. A good rule of thumb, if your wood absorbs water, it will absorb TWP^®. It is always wise to do a test area when in doubt.

6. How long can I store the TWP^® I have left over?

TWP^® has a shelf life up to 18 months from the date it was manufactured. The container must be tightly resealed and stored in an area where temperatures do not drop below 50 degrees F.

100 Series

· 29-31% Volume Solids

· 34-42% Solids By Weight

· Normal Dry Time - 4 Hours

· VOC Compliant in 36 States

· VOC Grams/Liter – 550 Max

· Flash Point – 105 F

· Trans oxide Pigments – Yes

500 Series

· 59-62% Volume Solids

· 62-64% Solids By Weight

· Normal Dry Time - Overnight

· VOC Compliant In 50 States

· VOC Grams/Liter – 350 Max

· Flash Point – 105 F

· Trans oxide Pigments - Yes