Terms and Conditions

Shipping
We ship daily by UPS. International Orders Welcome!!

Orders are shipped from our distribution centers located in Washington, Nevada, Oklahoma, Texas, Georgia and Virginia. Our shipping charges are simply what is dictated by the carrier. UPS discounts are built into orders over 200 lbs., and those discounts will be automatically passed on to our customers. Most orders are shipped the day they are ordered except for TWP.
  • COD Charge is $9.00 per order.
  • Handling Fee on all orders is $6.00 per shipping unit.

Lost or Short Shipments
If an incomplete shipment is received, we will gladly send a tracking # to locate the lost parcel.

Damaged Shipments
Wood Care Systems is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent within 24 hours. Follow the carrier’s instructions. Then, report any damage to Wood Care Systems. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization.

Returns
Prior authorization must be received before returning any merchandise. All returned items must be in new and resalable condition. All returns are subject to a 20 restocking charge on returned merchandise after 30 days. Returns must be requested within 30 days and must be delivered within 60 days (returns will not be accepted after 60 days). When products are returned, please indicate whether you want credit on your account, your credit card, or returned in the form of a check. If the product was originally purchased with your credit card, according to the law, it must be returned to the credit card.

Proprietary Rights Restrictions
All material on the Woodcare Systems (hereafter known as "eWoodcare") website (the "Site"), including without limitation all informational text, photographs, graphics, audio, video, messages, files, documents, images or other materials (collectively, the "Materials"), whether publicly posted or privately transmitted, as well as all derivative works, is owned by eWoodcare ("We", "Us") or other parties that have licensed their Materials to eWoodcare and is protected by copyright, trademark and other intellectual property laws. eWoodcare disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. Trademarks, logos, images and service marks displayed on the Site are the property of either eWoodcare or other third parties. You may not copy, reproduce, republish, modify, download, post, transmit, or distribute in any way any Material from the Site, including code and software, without the prior written permission of eWoodcare or the respective owner of such marks.

The Information on this site is for the intent of education of customers on how to evaluate and solve exterior wood problems. Feel free to download, and distribute it at will. However, it may not be used on other websites without permission. Any modification of the Materials, use of the Materials on any website or networked computer environment, or use of the Materials for any purpose other than personal, use is a violation of the copyright, trademark, and other proprietary rights in the Materials and is expressly prohibited. Additionally, the use of any device, software or routine that interferes or attempts to interfere with the proper working of the Site is expressly prohibited.

Please note that We assume no responsibility for reviewing unsolicited ideas for our business, such as product or advertising ideas, and will not incur any liability as a result of any similarities that may appear in future eWoodcare products or services. By submitting Materials or ideas, you waive any right to compensation of any type for the Materials or ideas. Any and all rights to Materials and ideas submitted to Us become the exclusive property of eWoodcare.

Links to Other Websites
If any link is offered connecting you to a third party website, it is as an accommodation to the respective third party site owner and without charge. Websites linked to and from this Site are not necessarily under the control of eWoodcare and we will have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time. eWoodcare does not necessarily endorse companies (or related products or services) whose sites are linked to or from this Site. If you decide to access any of the third party sites linked to this Site, you do so entirely at your own risk.

Disclaimer of Warranties
THE SITE AND THE CONTENTS HEREIN ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. WE ARE NOT RESPONSIBLE FOR DAMAGE OR LOSS CAUSED BY ERRORS ON THE SITE, CONTENT ON THE SITE OR THE INTERNET. ADDITIONALLY, THE SITE MAY BE UNAVAILABLE UNEXPECTEDLY AS A RESULT OF ERRORS OR CIRCUMSTANCES BEYOND OUR CONTROL.

Privacy Statement
At eWoodcare, your personal privacy and the security of your personal information are of primary concern. Under no circumstances will eWoodcare sell or share any personal information about you to or with any person or organization except those authorized by you, or as may be required by law or court order. By providing an email address, you give us permission to follow up with e-newsletters and other electronic correspondence. We do not sell or exchange any email addresses.

Shipping FAQ

Can you tell me when my order went out?

Most of the time, if an email address is given, we send you the tracking #. We strive to get items shipped out the same day to minimize any delays. Orders are processed in the order that they are received.

How long will it take before I receive my order?

Most orders will take less than a week for delivery. Of course there are exceptions depending on the size of the order.

Why are my shipping costs different every time I order? Especially when I am ordering the same products.

Depending on the amount of inventory available, products may need to come from any number of our warehouses in order to complete your order. Because time is usually the more important issue, we ship products from where they are currently in stock. If shipping costs are more important, please ask us to ship all products at the same time from the closest warehouse.

I haven't received all of the products that I ordered, could you tell me why?

Your order may be arriving from multiple warehouses. If an incomplete shipment is received, please wait a day or two as shipments have been known to be separated and delayed by the carrier. If necessary, we will gladly track the parcel or you can do so using the UPS tracking # we email you.

My order was damaged during shipping. What should I do?

We cannot be responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent. Follow the carrier’s instructions.

I was sent products that I did not order. What should I do?

Please notify us immediately – 800/827-3480. We will pay for the return shipping of incorrect products.