Will you ship my order COD?
Depending on what it is and where it ships from. Please call and discuss your options. Otherwise, credit cards work the best.
Will you ship my order "Next Day Air?"
Yes depending on the product. TWP cannot be shipped next day air but all other products can. If you have a large order, (over 200 pounds) call us for a freight quote. We cannot ship TWP products via 1, 2, or 3 day air due to its DOT hazard class.
Will you ship my order with the carrier of my choice?
If you have an account with the other carrier and they will pick up your order at our facility. Like you, we don’t like to stand in line at the post office or drive across town if we don’t have to.
When will my order ship?
Orders placed by noon are shipped the same day or the following business day. Orders shipped by air are shipped the same day when possible. Occasionally an order is held up for a day or two while we wait for inventory to be made. If we anticipate an extended delay, we’ll let you know.
Can I return what I bought?
Most of our products may be returned if unopened within 30 days of purchase. There is a twenty percent restock charge for returned items and you must call first and request a Return Authorization Number.